Experience Host

British Virgin Islands, Virgin Islands
Full Time
Mid Level

EXPERIENCE HOST

About The Aerial 
The Aerial is a transformational, all-inclusive private island resort in the British Virgin Islands (BVI). The Aerial serves as the meeting space for thought-leaders around the world to connect and share best practices for solving global issues. We believe that, by uniting these teams, we can accelerate positive transformation as well as provide an avenue for other change-makers to host their summits in a sacred and inspiring space.  

The Aerial BVI is part of the Aerial Group, a global transformations and innovations firm. Founded in 2009 by CEO Britnie Turner, our mission is to Elevate People and Places through empowering people, sustaining the planet, and utilizing capitalism as a force for good.

The Aerial is a 45-acre island that accommodates up to 24 guests in 12 gorgeous residences and hosts several beautiful shared spaces including our infinity pool, Yoga Balance platform, BVI Stronger outdoor gym, Watersports cabana and beach lounge, Fellowship Dining Hall, spa, and island hiking trails, as well as plenty of sun-drenched nooks around the island. 

We’re looking for driven and impactful rock stars who want to use their skills to be a force for good! Everything we do, from the smallest task to every guest interaction, is in service of our mission to solve world issues. By helping us provide an elevating experience for our world-changing clientele and their causes, you will be part of an incredible international movement. 

 

Purpose of the Role
The Experience Host team leads the guest experience at The Aerial with exceptional and personal service customized to our islands ethos. This means working in conjunction with all other departments to smoothly execute the guest experience, ensuring all food and beverage services are carried out, creatively executing all guest area sets ups, ensuring all activities and plans are communicated to guests, and communicating guest needs throughout the team actively.

The Experience host has a great eye for detail and is passionate about going above and beyond to ensure guest satisfaction. Experience hosts will work under the Guest Experience Manager to support in organizing activities, entertainment, logistics
 and requests for the upcoming guest bookings. 

 

Qualifications / Experience

  • Previous experience working in a 5-star establishment
  • Previous experience working as an Experience Host or in a similar role
  • Experience serving in a restaurant environment
  • Experience preparing mocktails, cocktails, fresh juices & smoothies
  • Experience working in events
  • Experience dealing with guest complaints and feedback
  • Clean driver’s license (BVI driver’s license needs to be in place by end of probation period)
  • Working in a company with focus on health/wellness/nutrition a plus
  • Experience, training and qualifications within the health and wellness industry a plus

 

We’re looking for:

  • Extroverted, fun and highly motivated team players with a high degree of attention to detail
  • Resourceful approach with the ability to troubleshoot when necessary and performing gracefully under pressure
  • Forward-thinker with an innovative approach to problem-solving
  • Organized and able to plan and manage complex logistical challenges
  • Passion and pride in their work
  • Able to work with and accommodate different cultures
  • Socially confident, excellent communicator with professional guest service skills
  • High sense of responsibility with regard to safety issues
  • Passion for a healthy lifestyle and keen to learn about health and wellness
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